Where gold meets couture
FAQs
Frequently Asked Questions
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Your order is processed immediately within 24–48 hours of placement, directly from our warehouse in the Netherlands.
Orders received on business days before 14:00 will be shipped the same day. Orders placed after this time will be shipped the next day. Orders placed on weekends are scheduled for shipment on Monday.
The estimated delivery time stated on our shipping page starts from the day your order is shipped.
Because we operate quickly, it is not possible to modify or cancel your order after placement. Do you still need help receiving your order? We are happy to assist you. For questions, please contact our Customer Support at: info@goldcouture.eu
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Would you like to return your order? We are happy to assist you.
You have up to 14 days after the delivery date to request a return.
Returning your order is simple and can be done directly via your account:
- Go to your order confirmation email and click on "View your order" or log in via www.tamtamswim.com and go to My orders.
- Select the order you wish to return.
- Click on "Request return".
- Choose the item(s) and the reason for return.
- Follow the instructions to complete your return.
Return conditions:
All returned items must:
- Be unused and unworn;
- Be in original condition;
- With all labels attached;
- Be in the original packaging.
Returns must always be registered before being shipped. Items shipped without a return request will not be accepted.
The costs for return shipping are the responsibility of the customer, unless otherwise agreed. We recommend keeping your shipping receipt or tracking information until your return has arrived at our warehouse.
Return address:
Gold Couture Web Office
Hoofdstraat 67
2202 EV Noordwijk
Netherlands
Returns
As soon as we have received and checked your return, you will be notified. If approved, your refund will be processed within 10 working days via your original payment method.
Damaged or incorrect items
Check your order upon receipt. If you receive a damaged or incorrect item, please contact us immediately at info@goldcouture.eu so we can assist you. -
At this moment, we do not offer exchanges for orders from any country.
We only offer a refund via the same payment method used. You can then place a new order. -
We aim to process and ship orders within 24–48 hours of placement.
As soon as your order has been shipped, you will receive an email with tracking information. In the shipping email, you will find detailed tracking details to follow the progress of your order. Use the tracking details to track your package via our delivery partner's website.
Orders and delivery
Orders are processed within 24–48 hours. As soon as your order has been shipped, you will receive a confirmation email with a tracking link. Use the link to track your delivery in real time.
We ship worldwide. For detailed shipping rates and delivery times per country, please visit our shipping page.
Orders are processed within 24–48 hours from our warehouse in the Netherlands.
Orders placed before 2 PM will be shipped the same day. Orders placed after 2 PM will be shipped the next business day.
Estimated delivery times are displayed on our shipping page. The delivery time starts once your order has been shipped.
Shipping costs depend on your location and the value of your order.
Netherlands
Free shipping on orders over €150
€6.95 for orders under €150.
Belgium & Germany
Free shipping on orders over €150
€9.99 for orders under €150.
European Union
Free shipping on orders over €300
€14.99 for orders under €300.
International
Free shipping on orders over €300
€24.99 for orders under €300.
For detailed rates per country, please visit our shipping page.
Import duties, taxes and customs fees are not included in the product price or shipping costs. These costs are determined by the local customs authority and are the responsibility of the recipient.
Orders are prepared for shipment immediately after placement and cannot be modified once processing has begun. We recommend carefully checking your details before confirming your purchase.
Returns are accepted within 14 days of delivery, in accordance with our return policy.
For further assistance, please contact Customer Care.
If your tracking status indicates "delivered" but you have not received your package, we recommend the following steps:
Check the delivery address of your order.
Enquire with neighbours, reception, or other secure delivery locations.
Check any delivery notes from the carrier.
Still can't find your package? Please contact our Customer Care team with your order and tracking details. We will review the situation with the carrier and guide you through the next steps.
If you notice an error shortly after placing your order, please contact our Customer Care team immediately. We will check if the address can still be changed before shipping.
If your order has already been shipped, it may no longer be possible to make address changes. In some cases, the carrier offers a forwarding service, depending on their policy and any additional costs.
We recommend carefully checking your shipping details before completing your purchase.
All prices include VAT. No additional costs will be charged at checkout.
Do you have any further questions? Please contact our Customer Care team.
The order confirmation will be sent by email immediately after your purchase.
Haven't received it? Please check your spam or junk mail folder. If it's not there either, please contact our Customer Care team. We will then verify your order and resend the confirmation if necessary.
Returns
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Do you wish to return your order? We are happy to assist you.
You have up to 14 days after the delivery date to request a return.
Returning your order is simple and can be done directly through your account:- Go to your order confirmation email and click on "View your order" or log in via www.goldcouture.nl and go to My orders
- Select the order you wish to return
- Click on "Request Return"
- Choose the item(s) and the reason for return
- Follow the instructions to complete your return
Return conditions:
All returned items must be:- Unused and unworn
- In original condition
- With all tags attached
- In the original packaging
Returns must always be registered before they are shipped. Items sent without a return request will not be accepted.
The costs for return shipping are at the customer's expense, unless otherwise agreed. We recommend that you keep your proof of shipment or tracking information until your return has arrived at our warehouse.
Return address:
Gold Couture Web Office
Hoofdstraat 67
2202 EV Noordwijk
The Netherlands
Returns
Once we have received and inspected your return, you will be notified. If approved, your refund will be processed within 10 business days via your original payment method.
Damaged or incorrect items
Please check your order upon receipt. If you receive a damaged or incorrect item, please contact us immediately at info@goldcouture.eu so we can assist you. -
Returning your order is simple and can be done directly through your account:
- Go to your order confirmation email and click "View your order" or log in via www.goldcouture.eu and go to My Orders
- Select the order you wish to return
- Click "Request Return"
- Choose the item(s) and the reason for return
- Follow the instructions to complete your return
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Return shipping costs are at the customer's expense and may vary depending on your location.
-
At this moment, we do not offer exchanges for orders from any country.
We only offer a refund via the same payment method used. You can then place a new order. -
Once your return has arrived at our warehouse, it will be checked and processed within 10 business days. After approval, the refund will be issued to your original payment method.
Depending on your bank or payment provider, it may take up to 3 additional business days for the amount to appear on your account.
You will receive an email confirmation once your refund has been processed.
Contact
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Our customer service team is available 7 days a week via email.
Email: info@goldcouture.eu
We strive to answer all inquiries within 48 hours.
